Unum Group Names Andrew Walker Chief Customer Operations Officer

Unum Group has appointed Andrew Walker as chief customer operations officer. In this role, Walker will lead the company’s customer facing and delivery teams while partnering cross-functionally to deliver on our purpose of helping the working world thrive throughout life’s moments. Walker will report to Rick McKenney, president and chief executive officer at Unum Group. 

“The addition of Andrew to our executive team continues to bolster our operational excellence and ability to address the evolving needs of our customers and bring our purpose to life for those we serve. He brings robust experience with a clear focus on strategic execution, innovation and customer care,” said McKenney. 

Throughout his career, Walker has led operational teams across a variety of sectors – customer care, risk and technology, agent regulatory, corporate real estate, procurement, global security, and more – providing him with a wealth of experience that he now brings to Unum Group. He has proven success in driving compliant and efficient practices across the companies where he has served while maintaining a keen focus on the importance of continuous improvement and innovation. 

"It is an honor to join the team at Unum Group. I look forward to contributing to our shared purpose and collaborating to deliver outstanding service and value to our customers,” said Walker. 

Prior to joining Unum, Walker served as executive vice president and chief operations officer at Western Union. He has also held senior operations leadership roles at USAA and Nationwide. 

Walker earned a Bachelor of Science degree in accounting from Herbert Lehman College in New York and completed the Bank Administration Institute at Owen Graduate School of Management at Vanderbilt University, focused on innovation, marketing strategy, and leadership for the banking industry. He is a former member of the IBM Board of Advisors and has served on the board of non-profit organizations, most notably nine years with the Catholic Foundation of Columbus, including serving as Board Chair.