Contact information

This contact list has been provided to assist you in resolving benefit issues. If you have a general question about your retiree benefits, please contact the Towers Watson Benefit Service Center at 800-678-2436.

Medical

Aetna
PO Box 98109
El Paso, TX 79998
800-438-2602

Fastest way to get to an Aetna customer service representative:

  1. Say "member"
  2. Say "operator"
  3. Say "no"
  4. Say "medical"

Cigna
800-244-6224
cigna.com

United Healthcare
P.O. Box 981504
El Paso, TX 79998-1504
855-868-6663
myuhc.com

Prescription drug

Aetna
PO Box 98109
800-238-6279
Fastest way to get to a customer service rep: press "0" three times.

Caremark
PO Box 853901
Richardson, TX 75085-3901
caremark.com
Main line: 877-860-6415
Refills: 800-966-5772
Specialty drugs: 866-295-2779

Fastest way to get to a customer service representative:

  1. Press "3"
  2. Say "representative" or press "0"

Cigna
800-244-6224
cigna.com

Dental

Ameritas
PO Box 82520
Lincoln, NE 68501
800-487-5553
group.ameritas.com/unum

Cigna
800-244-6224
cigna.com

Pension

Towers Watson
PO Box 98109
800-678-2436
unumebenefits.ehr.com

Other benefits

Life
Towers Watson
800-678-2436

Long Term Care
Unum
800-227-4165
Claims: 800-693-4988
Fastest way to get to a customer service representative: press "0" twice.

401k
Fidelity Investments
877-220-4015
401k.com